About Us
For over 40 years we have represented manufacturers for the industrial abrasives markets in Michigan. Our business depends on the growth of the region, distributors and the end-uers we see everyday. With the right manufacturers' products/solutions we are able to cultivate growth for the manufacturer, distributor and end-user.
The manufacturers we represent know this, and see their growth as an extension of what we pride ourselves in being everyday - honest, hardworking, knowledgeable and trustworthy. We have boots on the ground, everyday!
Our relationships with manufacturers and distributors is very strong. They trust us from years of working with them; providing quality solutions and helping them with end-user needs. These relationships are very important to us and we never take that for granted.
Our Approach
Our approach comes down to a four things.
1. We know our customer base.
2. We are aways knowleable, honest and trustworthy.
3. We know the solutions we represent. We have first hand experience, learn what we need, educate and communicate solutions effectively.
4. We always back what we sell. If a distributor needs help solving a problem with an end-users, we are at the location with them. We listen, evaluate, suggest solutions, provide samples to test, and work the situation until a solution is found. This creates a loyal customer for the distributor, manufacturer and us.
Today's Technology
We make use of today's technology by keeping abreast of social media channels and regularly use targetted email marketing to our distributors. We use a robust CRM system to support our efforts and maintain records of our activities with manufacturers, distributors and end-users.
Everyone's time is important, we want to make sure we are respectful of distributor's time by being prepared, communicating effectively and staying in contact on a regular basis.
Our Team
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